The Complete HTC One Guide

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Got a HTC One but not sure how to do something on it? Not to worry as we’ve come up with a comprehensive guide for all the things your handset is capable of.

Navigate using the links below or download the full guide by clicking on the PDF logo. If you can’t find what you’re looking for just leave a question in the comments and we’ll try our best to get you an answer.

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Getting Started

What’s in the box?

In the HTC One box you will find:

  • HTC One handset.
  • SIM tray removal pin and SIM tray removal diagram.
  • Quick Guide.
  • Charger plug connector.
  • USB lead.
  • Earphones.
  • HTC stickers.
  • IMEI stickers.
  • Warranty statement.
  • Safety and regulatory guide.
  • Contact us form.

How to insert your microSIM

  • Place the phone on a sturdy surface.
  • Insert the SIM tray removal key into small hole at the top left of the handset.
  • Push in until you hear a pop.
  • Remove the SIM tray and place face up on a sturdy surface.
  • Insert your microSIM chip-side up until it slots into place.
  • Reinsert SIM tray into handset.
  • Push until it pops into place.

How to charge your phone

  • Unravel USB charging cable.
  • Insert large end into the bottom of the charger plug connector.
  • Push until it slots into place.
  • Insert the small USB end into the USB slot on the bottom of the device.
  • Locate plug and insert plug connector into socket.
  • Flick socket switch to “On” position.

Or:

  • Unravel USB charging cable.
  • Insert the large end into USB slot on a laptop/PC.
  • Insert the small USB end into the USB slot on the bottom of the device.

How to set up your phone

  • Press the power button to switch on the device.
  • Swipe up the screen to unlock.
  • Select your chosen Language and tap Start.
  • Select a Wi-Fi network by tapping the network name and then tapping Connect.
  • Tap Next.
  • Select either Set Up From Scratch or Restore, Transfer Or Import Content then tap Next.
  • Tap Get Started to use your computer to help set up your handset or tap Skip.
  • Sign in to the available social networks and cloud accounts by tapping the relevant name and then filling in the details as requested.
  • When complete tap Next.
  • To set up a Dropbox cloud storage account tap Sign In or tap Create An Account to open a new account, or tap Skip if you do not want to set one up.
  • If you wish share data information with HTC via the Tell HTC scheme, keep the box ticked or untick it if you are not happy to do this.
  • Tap OK.
  • Tick the boxes to turn on Google Location services and tap Next.
  • Tick the box next to Automatic Date And Time, then select time zone and press Next.
  • Tick the box to back up your phone daily over Wi-Fi with HTC Backup or leave unticked if you prefer, then tap Next.
  • Use the keypad to give your phone a name.
  • Tap Finish to complete set up.

How to change the language on your phone

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Scroll down and tap Language & Keyboard.
  • Tap System Language and select the Language you wish to use.

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Software

What’s the latest software available for my phone?

The HTC One runs Android Jelly Bean overlaid with the HTC Sense 5.0 user interface.

How to update your phone’s software

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Scroll down and tap About.
  • Tap Software Updates.
  • Your handset will now automatically check for updates.
  • If a software update is available then follow the on-screen instructions to download and install.

How to perform a factory reset on your phone

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Scroll down and tap Back Up & Reset.
  • Tap Reset Phone.
  • To also erase all data such as music and images, scroll down and tick the box next to Erase All Data.
  • Tap OK.
  • If you’re sure you want to reset your device, tap OK again.

Where can I get more help?

If you have any more questions about your phone’s software, head over to the P4u Forum and get in touch with the team, who will be more than happy to help you out.

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Accounts, Messaging and Applications

How to set up a Google account

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Tap Accounts & Sync.
  • Tap the ‘+’ and then tap Google.
  • If you have a Google account tap Existing, if not, tap New.
  • Enter your first and last names and tap the right hand arrow.
  • Enter your desired username and tap the right hand arrow.
  • Enter and re-enter your password and tap done.
  • Choose a security question from the drop down list.
  • Enter the answer to your chosen security question.
  • Enter an alternative recovery email address and tap the right hand arrow.
  • Join Google+ or tap Not Now.
  • Tick Web History option to turn on web history.
  • Tick Keep Me Up To Date to receive news and offers from Google Play.
  • Tap the right hand arrow.
  • Complete authentication Captcha and tap the right hand arrow.
  • Tick the box to keep the phone backed up with Google and tap the right hand arrow.

How to set up an email account

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Tap Accounts & Sync.
  • Tap the ‘+’ and then tap Mail.
  • Enter the email address and password associated with your account.
  • Tap Next.
  • Enter a name for your account and also enter your own name (this is the name that others will see when you send an email.
  • Tap Finish Setup.

How to send an email

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon and then tap the Mail icon.
  • Tap the ‘+’ at the top of the display.
  • Enter your chosen recipient in the To bar.
  • Enter the subject of the email in the Subject bar.
  • Enter your message in the email body.
  • Tap the Envelope icon to send the email.
HTC One How To Send An Email COMPLETE
How to send an attachment in an email
  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon and then tap the Mail icon.
  • Tap the ‘+’ at the top of the display.
  • Enter your chosen recipient in the To bar.
  • Enter the subject of the email in the Subject bar.
  • Enter your message in the email body.
  • Tap the Paperclip icon to attach your file.
  • Select the type of file you wish to attach, then select the item you wish to attach.
  • Tap the Envelope icon to send email.
HTC One How To Send An Attachment In An Email COMPLETE
How to save an attachment
  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon and then tap the Mail icon.
  • Tap the email with the attachment you want to save.
  • Tap the attachment name at the top of the email.
  • Tap the attachment name again and it will be downloaded to your device.
HTC One How To Save An Attachment COMPLETE
How to delete a mailbox
  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down the Apps Menu and tap Settings.
  • Tap Accounts & Sync.
  • Tap the email account you wish to delete.
  • Tap the name of the email account you wish to delete.
  • Tap the Options icon in the top right corner of the display and tap Remove.
  • Tap Remove Account.
HTC One How To Delete A Mailbox COMPLETE
How to send a text message using your voice
  • Press the Power button and swipe the messaging icon up the screen to unlock into messaging.
  • Tap the ‘+’ to compose a text message.
  • Tap the “+” icon to compose a new message.
  • Enter your recipient in the To bar.
  • Tap and hold the Microphone icon on the keyboard.
  • Speak your message and tap the red Microphone icon when finished.
  • Tap the Send icon to send the message.
HTC One How To Send A Text Message Using Your Voice COMPLETE
How to set up social network feeds
  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap Settings.
  • Tap Accounts & Sync.
  • Tap the ‘+’ and select the social network you would like to set up.
  • Enter your login details and tap Log In.
  • Select your preferred Sync option and tap Sync.

Does my phone have an app store?

Yes, the HTC One comes with access to the Google Play app store.

How to download an app

  • Press the Home button and swipe up the screen to unlock.
  • Tap the Apps Menu icon on the homescreen.
  • Scroll down and tap the Play Store icon.
  • Search for a specific app by tapping the magnifying glass icon in the top right corner of the screen or browse through using the tabs.
  • Tap on the app you want to install.
  • Tap Install.
  • Confirm by tapping Accept and Download.

How to close an app

  • Press the power button and swipe up the screen to unlock.
  • Double tap the Home key to see which apps are open.
  • Swipe the app thumbnails up of any app you wish to close.

How to delete/uninstall an app

  • Press the power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap Settings.
  • Scroll down and tap Apps.
  • Tap the name of the app you would like to delete.
  • Tap Uninstall and then tap OK.
  • Tap OK.

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Connectivity and Internet

How to pair your phone with another Bluetooth device

  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap Settings.
  • Tap Bluetooth.
  • Tap the Bluetooth button to move it to the On position.
  • Tap the device you wish to pair with.
  • Tap Pair to agree the mutual Passkey.

How to turn off Bluetooth
  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap Settings.
  • Tap the Bluetooth button to move it to the Off position.
HTC One How To Turn Off Bluetooth COMPLETE
How to connect your phone to your computer
  • Unravel USB charging cable.
  • Insert large end into USB slot on a laptop/PC.
  • Insert small USB end into the USB slot on the bottom of the device.

How to setup Wi-Fi

  • Press the Home button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap the Settings icon.
  • Tap the Wi-Fi button to move it to the On position.
  • Tap Wi-Fi.
  • Select the network you wish to connect to.
  • Enter any required passwords and tap Connect.

How to setup a Wi-Fi Hotspot

  • Press the Home button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap the Settings icon.
  • Tap More and then tap Mobile Network Sharing.
  • Tap on Tethering and Portable Hotspot.
  • Tap Portable Wi-Fi Hotspot Settings to access settings and tap OK.
  • Change your Router Name or Security Settings and password if you so wish.
  • Tap Portable Wi-Fi Hotspot to switch it on and tap OK.

How to open a web page on the browser
  • Press the Power button and swipe the Browser icon up the screen to unlock straight to the browser.
How to open multiple pages
  • Press the Power button and swipe the Browser icon up the screen to unlock straight to the browser.
  • Tap the Tabs icon in the top right corner (this looks like two squares, one on top of the other).
  • Tap the + to open a new web page.
HTC One How To Open Multiple Pages COMPLETE
How to switch between web pages
  • Press the Power button and swipe the Browser icon up the screen to unlock straight to the browser.
  • Tap the Tabs icon in the top right corner (this looks like two squares, one on top of the other).
  • Scroll to the left or right to find the tab you wish to open.
  • Tap the tab to open the page.
HTC One How To Switch Between Web Pages COMPLETE
How to close a web page
  • Press the Power button and swipe the Browser icon up the screen to unlock straight to the browser.
  • Tap the Tabs icon in the top right corner (this looks like two squares, one on top of the other).
  • Scroll to the left or right to find the tab you wish to close.
  • Tap the “x” in the corner of the tab you wish to close.
How To Close A Web Page COMPLETE
How to bookmark a web page
  • Press the Power button and swipe the Browser icon up the screen to unlock straight to the browser.
  • Navigate to the page that you wish to bookmark.
  • Tap the Options icon in the top right corner and tap the “+”.
  • Tap Bookmarks.
  • Add a label if you wish and tap Done.
HTC One How To Bookmark A Web Page COMPLETE

How to monitor your data usage

  • Press the Home button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Scroll down and tap the Settings icon.
  • Tap More and then tap Usage.
  • From here you will be able to set a data limit and monitor historic data usage.

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Camera and Multimedia

How to take a picture

  • Press the Power button and swipe the Camera icon up the screen to unlock straight into camera mode.
  • Line up your shot and press the Camera icon to capture the image.
HTC One How To Take A Picture COMPLETE
How to capture a video
  • Press the Power button and swipe the Camera icon up the screen to unlock straight into video camera mode.
  • Line up your shot and press the Video Camera icon to capture the video.
  • Press red Recording icon to stop recording.
HTC How To Capture A Video COMPLETE

How to turn the camera flash on and off

  • Press the Power button and swipe the Camera icon up the screen to unlock straight into camera mode.
  • Tap the lightning bolt icon to choose between having the flash on, off or in auto mode.

How to view the pictures you’ve taken

  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Tap Gallery.
  • Tap Camera Shots.
HTC One How To View The Pictures You've Taken COMPLETE
How to edit a photo
  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Tap Gallery.
  • Tap Camera Shots.
  • Select the photo that you would like to edit.
  • Tap Edit.
  • Use the available editing options to edit the photo until you are satisfied with it.
  • Tap the Options icon in the top right hand corner and then tap Save.
HTC One How To Edit A Photo COMPLETE
How to delete a photo or video
  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Tap Gallery.
  • Tap Camera Shots.
  • Select the photo or video that you would like to delete.
  • Tap Delete.
  • Tap OK to confirm the action.
HTC One How To Delete A Photo Or Video COMPLETE
How to send a photo or video message
  • Press the Power button and swipe up the screen to unlock.
  • Tap the Apps Menu icon.
  • Tap Gallery.
  • Tap Camera Shots.
  • Select the photo or video that you would like to be sent.
  • Tap Share.
  • Select messaging from the available options.
  • Tap Messaging.
  • Enter the recipient in the “To” bar and add text if required.
  • Tap the Send icon to share.

HTC One How To Send A Photo Or Video Message COMPLETE

What type of media files does my phone support?

The HTC One supports:

  • MP3/AAC/AMR/OGG/WAV/WMA/M4A/MID
  • MP4/3GP/3G2/WMV/AVI

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